Sixty nights to decide.
Opened packs included. No return shipping.
The short version
Try Zumfali for sixty nights. If it isn't part of your routine by then, email us and we'll refund the order — even if the packs are open and half used.
You don't need to ship anything back. For hygiene reasons we don't want used sleep products returned, so keep them or dispose of them as you prefer.
How to request a refund
- Email us with your order number.
- Tell us briefly what didn't work. You don't have to — but it's how we improve the product.
- We'll confirm within one business day and process the refund to your original payment method.
- Funds typically appear within 5–10 business days, depending on your bank.
The specifics
- Window: 60 days from the delivery date
- Condition: Opened and partially used packs are fine
- Return shipping: Not required — keep the product
- Refund method: Original payment method
- Processing time: 1 business day on our end, 5–10 at your bank
- Original shipping cost: Refunded in full
- Partial refunds: Available if you want to keep part of a bundle
Damaged, missing, or wrong items
If something arrives damaged, or the order is wrong or incomplete, email us within 14 days of delivery with a photo. We'll send a replacement or refund you — your choice — and we won't ask you to return anything.
If tracking shows delivered but nothing arrived, check with neighbours and your building's mail room first, then email us. We'll work it out with the carrier.
Cancelling or changing an order
Orders usually go out within one to two business days. If you need to change or cancel, email us as soon as you can and we'll catch it if it hasn't shipped. If it's already shipped, no problem — the sixty-night guarantee covers you.
A few limits
- One guarantee refund per household. It's there so you can try the product without risk, not as an ongoing arrangement.
- Wholesale and bulk orders are handled separately — email us before ordering and we'll agree terms in writing.
- We reserve the right to decline refunds where there's clear evidence of abuse. This is rare and we'd always rather talk it through first.
Still have a question?
Email us. A person reads them.
Last updated: August 2026 · Zumfali, Cambridge, Ontario, Canada
